FaxWorld of Southern California

Since 1987, FaxWorld's service has gone the extra mile to provide service unparalleled in the office equipment industry.  The industry standard and FaxWorld's response time is 2-6 business hours.  However, we believe our customers expect their equipment to be REPAIRED quickly too.  FaxWorld's time-to-repair is among the lowest in the industry and this is why we are different.  Service starts with your call to a live operator and transferred to a highly trained technician dispatcher.  Your problem is discussed and often your need for service is resolved over the telephone.  If it is determined that you need on-site service, you will be assured that it is scheduled and given an approximate time of arrival.  Very importantly, our service force would now have knowledge of what parts, if any, are needed to make the repair.  Because we only service and stock parts for Ricoh equipment, there will be high probability a COMMONLY needed Ricoh part will be either in our field technician's van or in our shop. UNCOMMONLY needed Ricoh parts are rapidly available to us at Ricoh's Western Parts Distribution Center located nearby in Tustin. By being attentive to such service details to support Ricoh's excellent product line, FaxWorld has achieved a high level of success through referrals from our many satisfied customers.  It remains our mission in the office equipment industry to continue to build long-term, mutually beneficial, business relationships by providing you with the best quality equipment and unparalleled service at a fair price.